FAQ

Rusty Wallace Racing Experience FAQ

Below is a list of commonly asked questions about the Rusty Wallace Racing Experience. If your question is not answered here, please contact us at 855-22-RUSTY (855-227-8789).

What types of cars are used?

Some of the same race cars you have seen on TV in the NASCAR Sprint Cup & Nationwide series. All of our vehicles are standard transmission,  if you need help operating a standard vehicle our pit crews will help you leave the pit area and get you up to speed quickly

How fast will I be able to go?

Each level of experience has a target speed, and the speeds will vary according to a driver’s individual performance.

What happens if it rains?

We will make every effort to get your experience in however if not each participant will be given the option to reschedule on a new track date or be issued a rain certificate to be used within 1 year from the date it was issued. Sorry, refunds are not available. For participants traveling long distances to attend our events we strongly suggest booking refundable or flexible travel arrangements. Rusty Wallace Racing Experience will not refund costs for travel or accommodation in the event of a cancellation or cancellation due to inclement weather.

What if I can’t make it?

Please be aware that we have a limited amount of dates at each location. Times are filled on a first come, first serve basis. We will do our best to accomodate your scheduling preference. If you need to re-schedule a booked experience outside of 30 days of your event, you may do so free of charge. In the event you need to re-schedule your experience within 30 days of your event date a re-scheduling fee will apply. The Fee will be equal to half of your package value. The one exception is for a documented medical situation which prohibits the customer from participating in the racing experience.

Do I need any prior racing experience?

No racing experience is required, but you must have a valid driver’s license to participate in the driving experiences.

Are there any age requirements?

To participate in our driving programs students must be at least 18 years old. In our ride along programs riders must be 14 years old to participate plus be accompanied by a parent or legal guardian.

Do I have to start out with the “The Shootout” Racing Experience?

No, only the “Rusty’s Choice” Advanced COT Racing Experience has a prerequisite.

What is provided?

All participants are provided with a Driver’s Suit, Helmet (with one way radio communication) and a HANS Device.

What do I need to bring?

Be sure to bring your Driver Information packet that you received when you placed your order. If you do not have yours, you can print another copy by clicking here. Participants need to wear closed toe shoes & clothes that will be comfortable under the Driver’s/Rider’s suit.

Are there weight and height restrictions?

Our race cars don’t have doors ALL Driver’s & Rider’s must have the ability to climb through a 15” high by 28” wide window that sits 35” from the ground. Drivers must be at least 5′ tall. Maximum height is 6′ 4″ . Waist and chest can be no bigger than 52″.

What if I wreck?

You are responsible for your health insurance. You are financially responsible for all damage caused to the car due to driver error. A Vehicle Protection Plan is available for $60.00. If you purchase this plan the maximum repair cost you would be required to pay is $1000. All payments for damages must be paid at the track at the time of the incident. Due to the quality of the training and cars, damage is rare. Drive participants may opt to purchase the Vehicle Protection Plan in advance, or at the track the day of your event.

Where can I view and print my rider/driver info packet?

You can find the driver and ride-along information packets at the Driver Information page.

Where do I enter my coupon code?

At the top right of the page when you start the booking process you will see a “Promotion Code”  button. Click that and you will be prompted to enter redemption code. We suggest copying and pasting your code in so that there are no mistakes in typing it. If you decide to type your code in and you get an error message saying the code is not valid, please check for lowercase L and uppercase I are not entered incorrectly. The redemption codes are NOT case sensitive.

Refund Policy

Your racing experience ticket is fully transferable, assignable and sellable. The ticket is NON-REFUNDABLE and generally can not be refunded; however, exceptions may be available under the following circumstances:

1)Physician documented inablility to participate in a racing experience for a period of 1 year or more.
2)An event cancellation for any reason other than inclement weather.
3)If you are active military and your service prevents you from participating.
4)Death of the participant or immediate family member.
5)Cancellation of order within 24 hours or next business day. (please note the $4.75 booking fee is not refundable and a $15 CC processing fee will be applied)

All refund requests must be submitted by email to reservations5@racewithrusty.com. If you do not have access to email you can request a refund by mail to:

C/O Wallace Racing Group
65 Patterson Ave.
Pawtucket, RI 02860

All approved refund requests will be processed within 10 business days.

Rusty Wallace Racing Experience reserves the right to modify the Terms & Conditions at anytime.

I forgot to enter my promotion code and did not receive my discount?
Please call 855-227-8789 within 48 hours of booking and one of our agents will assist in correcting.(please note there is a $15 CC processing fee to correct this)

 

Additional information about Group Events Contact our Offices:

Rusty Wallace Racing Experience
65 Patterson Ave
Pawtucket RI,02860

855-22-RUSTY

www.racewithrusty.com